Vankus

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vankus

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USER

MANUAL

Do the prices of Vankus Electric Scooter include VAT?


All prices of electric scooters, accessories, and spare parts displayed in Vankus online shop on this website include VAT.




Can the VAT be waived if I buy Vankus Electric Scooter and I live outside of the EU or in a tax-free zone?


The retail prices for all models of Vankus Electric Scooter are the same within your area and always include VAT. VAT cannot be waived for individuals.

If you are purchasing Vankus Electric Scooter on behalf of a company registered outside of the EU or in a tax-free zone, please contact info@vankus.com for more information and provide the company’s full name, address, and VAT registration number.




Can I have the prices of Vankus Electric Scooter in the USD?


Unfortunately, currently, Vankus Electric Scooter prices are only available in EUR.




What are the payment options in Vankus Electric Scooter online shop?


You can either choose PayPal, or direct bank transfer to purchase your electric scooter. If you prefer a direct bank transfer, place an order and choose an offline payment method. Once your order is placed, we will contact you and provide you with the required payment information.




Can I pay for my Vankus Electric Scooter with a credit card?


No, at the moment Vankus Electric Scooter does not offer a credit or debit card payment.




Can I pay for my Vankus Electric Scooter in parts?


No, at the moment Vankus Electric Scooter does not offer financing or split payments. However, some of Vankus Electric Scooter distributors offer this option. You can check the list of our distributors in Spain by contacting us at info@vankus.com




Does Vankus Electric Scooter ship to Europe outside of Spain?


Vankus Electric Scooter offers free shipping for all orders above 150 EUR within Europe.




Does Vankus Electric Scooter ship to the US?


Vankus Electric Scooter offers free shipping for all orders above 150 EUR to the US.




How much time does the shipping of Vankus Electric Scooter take?


The shipping of Vankus Electric Scooter within Spain peninsular takes about 3-5 working days. The shipping of Vankus Electric Scooter to the Canary Islands or the Balearic Islands takes about 7-10 working days.

The shipping of Vankus Electric Scooters within Europe takes about 7-10 working days.

The shipping of Vankus Electric Scooters to the US takes about 2-3 weeks.




How can I try Vankus Electric Scooter?


You can try Vankus Electric Scooter for free at one of the shops of our official distributors. Please contact us to find a distributor in your city. Vankus Electric Scooter has a big network of distributors across Europe and other regions of the world.




Where can I buy Vankus Electric Scooter?


You can buy Vankus Electric Scooter in our online shop or at one of the shops of our official distributors. Please contact us to find a distributor in your city. Vankus Electric Scooter has a big network of distributors across Europe and other regions of the world.




Where is Vankus Electric Scooter located?


Vankus Electric Scooter headquarters are located in Barcelona, Spain. Our factory is located in China.




What type of battery does Vankus Electric Scooter use?


Vankus Electric Scooter has a lithium-ion battery. Lithium-ion batteries are known as batteries with high performance and low environmental impact.




How long is the Vankus Electric Scooter battery life?


The life-span of Vankus Electric Scooter battery is 1000 cycles on average. You can significantly extend your electric scooter battery’s life by just taking care of it and following a few simple rules. Typically, it should perform well for more than 10 years under normal usage and maintenance.




Should I first fully discharge the battery of the electric scooter before charging it again?


No, you should not. Avoid totally depleting your electric scooter battery before charging it again. Always make sure it is a minimum 10 % charged. If you charge your electric scooter' battery regularly and do not leave it discharged for a long time, it will help you a lot to prolong its life.




How often should I charge the battery of my electric scooter?


Always make sure the battery of your Vankus Electric Scooter is minimum 10 % charged. It is recommendable to charge the battery of the electric scooter at 30-70% of the total capacity of the battery. Avoid totally depleting your electric scooter’s battery to a zero charge before charging. You can charge your electric scooter straight after a short ride. If you had a long ride, give it about 30 minutes to cool down and then charge it. Do not leave your electric scooter with a significantly discharged battery for a few hours. Charge it promptly. When you store your electric scooter for a long period, make sure the battery is at least 40-50 % charged. It is advisable to charge your electric scooter minimum once per 30 days. Leaving your electric scooter for about 3 months without charge will cause battery damage.




How do I know that the battery of my electric scooter is charged?


There is a light indicator on the charger of your electric scooter. When the battery is fully charged the light turns green (from red or yellow). You can also check the level of the battery charge on the battery charge indicator on the LCD display or check the real-time voltage of your electric scooter battery: minimum real time voltage is 37V, maximum real time voltage is 54.6V




Can I unplug Vankus Electric Scooter from charging if it is not fully charged yet?


After connecting the electric scooter with the charger, let the battery charge to the full charge - do not interrupt charging. Uninterrupted charge up to 100% capacity is required at least every third charging cycle.




What is the real maximum speed of Vankus Electric Scooter?


The maximum speed of Vankus Electric Scooter can vary depending on various factors: level of the battery charge, type of the terrain, wind, weight of the rider. The maximum speed of Vankus Electric Scooter is 45km/h, it is limited by the factory to 25km/h according to the European regulations. The performance of the electric scooter is at its maximum when the electric scooter is at least 25% charged.




What is the real distance range?


Please always take into consideration that all technical characteristics of all Vankus Electric Scooter on our website are the results of measurements in a test environment with a 75kg rider, on a flat terrain, without wind and with the average speed of 20-25km/h, second gear. These are the factors that influence the electric scooter performance and mainly the distance range. Depending on your weight, type of the terrain and other conditions, you can more or less adjust your expectations in comparison to the test environment results.




What is the maximum weight Vankus Electric Scooter can handle?


Vankus Electric Scooter can handle a maximum weight of 200kg.




Can I use Vankus Electric Scooter in the rain?


Yes, you can ride Vankus in the rain with the general slippery road precautions. Do not ride or place the scooter anywhere with a water level higher than 5cm, in order to avoid potential damage of the battery and other parts. You can check other Vankus Electric Scooter safety instructions in the Vankus User Manual




Can I use Vankus Electric Scooter in the snow?


Vankus Electric Scooter tires are not designed for use in the snow. Please avoid riding in on the slippery roads. The minimum temperature Vankus can handle is -5C. You can check other Vankus Electric Scooter safety instructions in the Vankus User Manual




How well can Vankus Electric Scooter handle a hill?


For an average weighted person, Vankus Electric Scooter can take an uphill of 30 degree incline (~30% slope), which should be adequate for most streets/roads.




Can I change the air tires of my Vankus Electric Scooter to solid tires?


Electric scooters with solid tires have less risk of having a flat tire, however, it also makes your ride less smooth and brings a lot of vibration. Vankus Electric Scooter is designed to ensure a comfortable, stable and smooth ride. It is designed to have air tires. We do not recommend you to change the product design or to use tires from a different provider. You cannot change the air tires to solid tires. To avoid getting a flat tire, you need to follow certain electric scooter maintenance and usage rules, that you can find in Vankus User Manual.




How can I avoid having a flat tire?


Contrary to popular belief, most electric scooter flat tires are NOT penetration punctures caused by the stereotypical nail-in-the-tire or other sharp objects. Pinch punctures caused by poor riding habits and lack of tire care are much more common.

In order for a penetration puncture to happen, the rider will first have to find a sharp object to roll over. (It’s harder to find than you think.) Next, the rider will have to roll over the object in the exact manner for it to pierce into the tire. Finally, the penetration must be deep enough to cut through BOTH the tire and the inner tube. Unless your route is mined with caltrops, you will have to be really unlucky for this to happen.

A pinch puncture, however, can happen simply if you don’t take good regular care of your scooter or don’t ride conscientiously.

There are three important things you can do to avoid tire punctures. To help you remember it, we have organized them with the acronym “AIR”, pun intended. They stand for

• Add a Sealant,

• Inspect Regularly for any physical damage and always have it well-inflated at the level written on the tire

• Ride Sensibly slowing down before any obstacle and avoiding big obstacles and water in general




What is Vankus Electric Scooter Returns & Refunds Policy?


You can cancel your order and return Vankus Electric Scooter within 14 days after purchase in its original box if it has not been used. You can check more detailed information in Vankus Electric Scooter Terms & Conditions page.




Does Vankus Electric Scooter have a warranty?


Vankus Electric Scooter has a 2-year warranty and its battery has 12 months warranty. Warranty is applicable in cases when there is no physical damaged made to the electric scooter or its parts. You can find more detailed information in Vankus Electric Scooter Warranty Policy page. If you have any problems with the electric scooter, please contact our support team at support@vankus.com




My Vankus Electric Scooter has a technical problem. What should I do?


Please contact the official Vankus Electric Scooter distributor where you purchased your Vankus. If you purchased it online in official Vankus online shop, please contact support@vankus.com.





 

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